Terms and Conditions for HomeCheck and Delish Catering

Terms & Conditions

If you choose to use HOMECHECK and/or DELISH Catering’s services we will provide you with a Booking Agreement to cover each individual engagement.

HOMECHECK

As each engagement is unique to your property we ask you to provide us with relevant information for the booking (location, dates, times etc.), the services you would like, and any particulars related to the specific tasks that are required. As part of our Booking Agreement process, we conduct a Safety and Risk Assessment and ask our clients to provide information, to the best of their knowledge, about any safety risks or hazards relating to their property and/or any required tasks, including verifying that all smoke alarms and fittings and appliances are in good working order.

When HOMECHECK’s Airbnb co-hosting service is requested, HOMECHECK is not party to any agreement entered into between the property owner and an Airbnb customer, and has no control over the any terms of the Airbnb booking arrangement and/or the conduct of the Airbnb customer.

Similarly, when HOMECHECK are contracted to support any other third-party service (property service, delivery, collection and/or errand) undertaken by the property owner, then HOMECHECK has no has no control over the terms of that agreement, the conduct of that service provider and/or the quality of their work.

DELISH Catering

As part of our Booking Agreement process, we discuss a suitable menu for a Client’s Event and provide guidance on seasonal availability and balance of elements to complement and enhance your menu with attractive presentation to match your Event. We aspire to use the freshest ingredients from local suppliers. Following this discussion, we create an Estimate for you, which is included in the Booking Agreement.

If catering requirements change or increase at any time after the Booking Agreement and Estimate have been issued, DELISH will endeavour to accommodate this. However, additional costs may be incurred and we reserve the right to increase the Estimate and its final invoice accordingly. DELISH reserves the right to substitute alternative food if the items ordered cannot be obtained and will, where applicable, discuss any such changes in advance with the Client and reserve the right to revise the Estimate. In addition, if the Client requires food or drinks that deviate from that usually supplied by DELISH, we reserve the right to increase the Estimate and revise the Booking Agreement accordingly.

We can cater for vegetarians, however, due to the necessary strict requirements, we cannot cater for Kosher, Halal, dairy-free or nut-free diets, as we are unable to guarantee that food is completely free of the restricted ingredients and allergens. Certain elements may be adapted for gluten-free guests on request.

DELISH follows strict health and safety guidelines, provided by Surrey Heath Council. Chilled food can only be left out of refrigeration for a maximum of 4 hours. After this time the food will be deemed unsafe and should consequently be disposed of. Hot food on a buffet can only be kept out (below 75 degrees) for a maximum of 2 hours and will then be deemed unsafe and must be disposed of. DELISH will not be liable in any event for food left at a venue for the Client to dispose of or for the Client or any guests to remove food from the Event venue. If a Client chooses to supply items of food and/or drink for the Event, we may help prepare and/or serve such items but reserve the right not to if we deem that doing so would invalidate our insurance i.e. if it hasn’t been stored properly and shows signs of deterioration and contamination.

Delivery, set-up and timings will be agreed with you as part of the Booking Agreement process. We will add a delivery charge if the Event is outside our normal delivery area, which is within a 10-mile radius of Camberley.

Where we require access to a location to set up for an Event then the Client must ensure that we can enter and leave the location without excessive restriction, and that cooking, preparation and cleaning facilities are available.

We may loan you some equipment (e.g. platters, jugs, bowls) as part of your catering requirement. This equipment remains the property of DELISH and must be kept for our collection, generally the following day.

Bookings, Payment & Cancellations

On agreement of the particulars and terms of your individual booking we will provide you with a Booking Agreement that will include an Estimate.

On signing the Booking Agreement, if there are any costs that will be incurred prior to and/or during the engagement, then Clients are kindly requested to pay a deposit of 50% of the estimated final invoice.
Payment of the Deposit is required within 48 hours and no later than 14 days prior to the day of the event.
On payment of the Deposit we will begin any preparatory work for your Booking.
If requested, we can also provide our Insurance details, DBS details and/or Food Standards Agency food hygiene rating for review.
Payments shall be made by cash, BACS transfer, credit / debit card (subject to a 3% handling charge) or PayPal.
Once the signed Booking Agreement and Deposit have been received then the Booking is confirmed.
Full payment for our services, less Deposit, is required on completion of the service.
Pricing structure or payment methods may be amended from time to time at HomeCheck’s sole discretion.

We reserve the right to charge breakage or loss of or damage to the Supplier's equipment, tableware, cutlery, linen etc. occurring between delivery and collection if caused by the Customer or one of their attendees. In this case, we will notify the Customer within 14 days of the Event.

If you book HOMECHECK and/or DELISH Catering’s services and then find you need to cancel then two weeks’ notice is normally sufficient. Any expenses incurred before cancellation won't be able to be returned. Agreements cancelled with less than 2 weeks notice and where costs have been incurred will be charged at 50% of the estimated final invoice i.e. we will keep the booking deposit.

For DELISH Catering; if there are fewer people attending your Event than previously planned, then anticipate that food, other consumables, equipment and/or hired labour may have already been purchased in advance and which may not be able to be used for any other Event.

We hope that you are delighted with our service. We welcome feedback from Clients and seek to resolve concerns about the services quickly and effectively.

Website

This website is owned and operated by Susie Long, trading as HOMECHECK and DELISH Catering. In accessing this website you, the User, are agreeing to be bound with and comply with these terms and conditions. Please read them carefully, together with our Privacy Policy.

All content (text, photographs and logos) on this website has been created by, and are the property of Susie Long (who can be contacted by email on sdw747@hotmail.com).
This website’s code is the property of IONOS Cloud Ltd. a company registered in England and Wales under company number 3953678 with registered offices at Discovery House, 154 Southgate Street, Gloucester, GL1 2EX, United Kingdom. As such, it is IONOS Cloud Ltd’s responsibility to ensure that the website is available, secure, and free of errors, viruses and other malware.
This website’s content and code is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner's prior written permission.
You may, for your own personal, non-commercial use only, retrieve, display and view this website.
You must not otherwise reproduce, modify, copy, distribute, store or use for commercial purposes any Content protected by copyright without the written permission of Susie Long.
You must not use the website in any way which causes, or may cause, damage to the website or interferes with any other person's use or enjoyment of the Website; or is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation or governmental order.
All information on the website, including these terms and conditions, is provided "as is" and on an "as available" basis and may be subject to change, which will apply from the date of publication.
To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.
The right to alter, suspend or discontinue any part of the services available on this website is reserved.

Limitation of Liability

Nothing in these terms and conditions will limit or exclude :

our or your liability for death or personal injury resulting from our or your negligence, as applicable;
our or your liability for fraud or fraudulent misrepresentation; or
any of our or your liabilities in any way that is not permitted under applicable law.

We will not be liable to you in respect of any losses arising out of events beyond our reasonable control.

To the maximum extent permitted by law, Susie Long (trading as HOMECHECK AND DELISH Catering) accepts no liability for any of the following:

any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities;
loss or corruption of any data, database or software;
any special, indirect or consequential loss or damage.

This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts. The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions and no third party will have any right to enforce or rely on any provision of these terms and conditions.

These Terms & Conditions were last reviewed on 26 September 2024.